Effective Date: 5 Feb 2025
Welcome to Cake Feast. These Terms and Conditions govern the use of our website www.cakefeast.odoo.com and the purchase of our products and services. By accessing or using the website, you agree to be bound by these Terms and Conditions.
1. Payment Processing
1.1 Accepted Payment Methods
We accept payments via credit/debit cards, UPI, net banking, wallets, and other payment methods available on our website.
1.2 Transaction Security
We use secure payment gateways to process transactions. Your payment information is encrypted, and Cake Feast does not store your card details.
1.3 Payment Authorization
By placing an order, you authorize Cake Feast and its payment providers to process the payment for the total amount, including applicable taxes and fees.
2. Pricing Policy
2.1 Currency
All prices are displayed in Indian Rupees (INR) and include applicable taxes.
2.2 Price Changes
Prices are subject to change without notice. However, the price displayed at the time of checkout is final.
3. Refund and Cancellation Policy
3.1 Order Cancellation
- Orders can be canceled within 2 hours of placing the order for a full refund.
- After 2 hours, cancellations may not be eligible for a refund as preparations may have begun.
3.2 Refund Policy
- Refunds are processed if there is a valid reason, such as an incorrect order or quality issues.
- Refunds will be credited within 5-7 working days to the original payment method.
3.3 Replacement Policy
- If you receive a damaged or incorrect product, please notify us within 24 hours with supporting images.
4. Shipping and Delivery Policy
4.1 Delivery Timelines
- Minimum Delivery Time: 2 hours
- Maximum Delivery Time: 48 hours (depending on location)
- Same-day delivery is available for select locations.
4.2 Delivery Locations
- We currently deliver only within Chennai, India.
4.3 Delivery Charges
- Delivery charges may apply based on location and order value.
5. Limitation of Liability
Cake Feast is not responsible for:
- Delays caused by third-party delivery services.
- Incorrect shipping addresses provided by customers.
- Unavailability of the recipient at the time of delivery.
6. Privacy Policy
6.1 Data Collection
- We collect personal information such as name, phone number, email, and delivery address to process orders.
6.2 Data Protection
- Your data is securely stored and not shared with third parties except for order fulfillment.
6.3 Cookies
- We use cookies to enhance user experience. You can disable cookies in your browser settings.
7. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: cakefeastchennai@gmail.com
Phone: +91 8778372424